Back Wax

Cancellation Policy

To ensure the best experience for all clients and to respect the time of both my clients and I, I kindly ask that you review and agree to the following policies before booking. Non-Refundable Deposit: - All appointments require a non-refundable deposit at the time of booking. - The deposit goes toward your service total and secures your appointment time. - Deposits are non-refundable under any circumstances, including cancellations, no-shows, or late arrivals. - However, deposits may be transferred once to a future appointment if proper notice is given (see cancellation policy below) Late Cancellations: - I require at least 48 hours notice to cancel or reschedule an appointment. - Cancellations made within 48 hours of your appointment will result in a 100% charge of the appointment fee or the forfeiture of your deposit and the inability to book again in the future. - This policy helps protect my business from last-minute gaps that cannot be filled. No-Show Policy: - Failure to show up to your appointment without any notice will be considered a no-show. - No-shows will be charged 100% of the appointment fee or the forfeiture of your deposit and the inability to book again in the future. - Clients with repeated no-shows may be required to pay 100% of the service upfront for future bookings or may be declined future appointments. Late Arrivals: - Please arrive on time to receive your full service. - Clients arriving more than 15 minutes late may: • Have their appointment shortened to fit the remaining time, while still being charged the full service price, or • Be required to reschedule and treated as a late cancellation, resulting in loss of deposit and/or a late cancellation fee. - I cannot guarantee service for arrivals later than 15 minutes - however I will always do my best to!

Contact Details

• Exeter Road, Newmarket CB8 8NG, UK

  +44 7377 808877

  ellebelles.beauty@outlook.com